Introduction
This guide shows you how to create a new Outlook profile for managing your new Exchange Online account in Microsoft Outlook 2019, Outlook 2021 and Outlook 365.
Creating a new Outlook profile can help in resolving certain errors that may occur once your mailbox has been migrated by CSCS & UIS.
Please ensure you are running either Outlook 2019 or Outlook 20162021 or Outlook 2019365 before attempting this process (for Outlook 2016, the steps are near-identical).
If your version of Outlook is 2016 or older or you aren’t sure what version you are running, please follow our guide for upgrading it before attempting these steps.
Requirements
Outlook 2016 or Outlook 2019Outlook 2019, Outlook 2021, Outlook 365
A UIS Raven account
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Mac UsersThese instructions are aimed at Windows users. Any Mac users who require further assistance are invited to contact CSCS Service Desk for help with upgrading. |
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WebmailA webmail interface exists here: http://outlook.office.com, does not require Outlook to be installed or updated, and can be used as a fallback option to access your mail if you are having issues with Outlook. |
Instructions:
Ensure Outlook is closed
Click on the Windows Start Button (at the bottom left of your screen) to open the Start Menu. With the Start Menu open, type outlook.exe /manageprofiles (note the space before the slash!) and hit the Enter key.
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