Versions Compared

Old Version 13

changes.mady.by.user Simon Clary

Saved on

compared with

New Version 14

changes.mady.by.user Jennifer Allan

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Info

Webmail

A webmail interface exists here: http://outlook.office.com, does not require Outlook to be installed or updated, and can be used as a fallback option to access your mail if you are having issues with Outlook.

Instructions:


Expand
titleAutomatic Method

If you have a CSCS-supported Windows computer you should be able to use this method

  1. Close Outlook

  2. Go to the CSCS Software Portal at https://software.medschl.cam.ac.uk

  3. Log in with your medschl/Mints username and password

  4. Select Downloads in the left navigation bar

  5. Type Profile in the Search bar near the top of the Downloads window and hit the enter key on your keyboard. A single result should appear

    Image Added

  6. Click on the name of the item and then the Install button on the bottom of the window

  7. A small window will pop up

    Image Added

    Click OK

  8. It will take a few minutes for a script to run to create your new profile. You can check the status on the Download History item in the left navigation bar. It will show a status of Success when the installation is completed.

    Image Added

  9. Launch Outlook and this window will appear

    Image Added

  10. Click OK and a window will appear indicating that it is searching for accounts

  11. It will take a few minutes and then will enter an email address in the appropriate box. Click Connect and it will create a new profile for you and will go into your Exchange Online mailbox. If you haven’t been migrated yet this will not work unless you change the email address to <crsid>@cam.ac.uk (and not medschl.cam.ac.uk).

Expand
titleManual Method

  1. Ensure Outlook is closed

  2. Click on the Windows Start Button (at the bottom left of your screen) to open the Start Menu. With the Start Menu open, type outlook.exe /manageprofiles (note the space before the slash!) and hit the Enter key.

...

  1. Image Added

...

  1. If you receive an error like the image below please instead type outlook.exe /profiles and press enter, which should take you straight to step 6 below.

...

Image Added

    ...

    1. If a User Account Control prompt appears, click Yes:

    ...

    Image Added

      ...

      1. A window will appear with 3 options, click

      Show Profiles

      Image Modified

      Another dialogue box called Mail should appear. Click Add...

      ...

      Image Added

        ...

        1. Choose a new name for your new profile and click OK.

        ...

        Image Added

        ...

        1. The Add Account wizard will now appear. Type in:

          1. your email address (in the format: CRSid@http://cam.ac.uk )

          2. your Raven password

          3. click Next, then Finish

        Image Modified

        8. Back at the Mail dialogue, click Always use this profile, select your new profile from the drop-down menu, and click OK.

        ...

        Image Added

        9. Go back to the Start Menu and open Outlook. Your new profile is now loaded and your Exchange Online account is now added in the left sidebar (NB: This will show up as crsid@<mail domain>.cam.ac.uk eg abc123@medschl.cam.ac.uk)

        10. Wait for your mailbox folders to sync. Outlook is now set up, and you can begin adding customisations to your new profile (such as your email signature).


        Expand
        titleUsing Multiple Outlook Profiles

        You can have more than one Outlook profile set up on your computer and switch between them. This may be useful if you have settings that you wish to duplicate into Exchange Online. Unfortunately you can only run one profile at a time. Here is how to set it up:

        1. This must

        2. Ch

        3. be done after creating a new profile

        4. Close Outlook

        5. In the search bar in the taskbar of your computer type Control Panel and hit the enter key on your keyboard

        6. the Control Panel window will appear. Type Mail in the ‘Search Control Panel’ area

          Image Added

          And click on the Mail application that is displayed

        7. A window will pop up

          Image Added

        8. Click on Show Profiles

        9. A window will pop up showing you all of your email profiles

          Image Added

        10. There are two settings you can choose on this screen:

          1. Prompt for a profile to be used - every time you launch Outlook you will be prompted to choose which profile you want to use, allowing you to switch profiles by re-launching Outlook.

          2. Always use this profile - if you have several profiles and want one to be the one that is automatically launched when you go into Outlook, choose this option and select the profile you wish to use. you will not be able to easily switch between profiles if you configure this option