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Introduction

  • This guide shows you how to create a new Outlook profile for managing your new Exchange Online account in Microsoft Outlook 2019, Outlook 2021 and Outlook 365.

  • Creating a new Outlook profile can help in resolving certain errors that may occur once your mailbox has been migrated by CSCS & UIS.

  • Please ensure you are running either Outlook 2019 or Outlook 2021 or Outlook 365 before attempting this process.

  • If your version of Outlook is 2016 or older or you aren’t sure what version you are running, please follow our guide for upgrading it before attempting these steps.

Requirements

  • Outlook 2019, Outlook 2021, Outlook 365

  • A UIS Raven account

Info

Mac Users

These instructions are aimed at Windows users. Any Mac users who require further assistance are invited to contact CSCS Service Desk for help with upgrading.


Info

Webmail

A webmail interface version exists here: http://outlook.office.com, which does not require Outlook to be installed or updated, and can be used as a fallback another option to access your mail email, if you are having issues with Outlook or not on a machine that has Outlook installed.

Instructions:

  • You can have multiple Outlook profiles on a computer each pointing to different email accounts and with different settings. This can be useful if you need to

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  • go back & check what settings you had on your Medschl mailbox

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  • , so you can recreate it with Exchange Online. I

  • Below are 2 methods to create a new profile (automatic and manual) plus information on how to set your computer up to allow you to choose which profile you are logging in to.

Expand
titleAutomatic Method

If you have a CSCS-supported Windows computer you should be able to use this method

  1. Close Outlook

  2. Go to the CSCS Software Portal at https://software.medschl.cam.ac.uk

  3. Log in with your medschl/Mints username and password

  4. Select Downloads in the left navigation bar

  5. Type Profile in the Search bar near the top of the Downloads window and hit the enter key on your keyboard. A single result should appear

  6. Click on the name of the item, check the PC name listed in the “Device to install software on is correct” (if it’s not click the drop-down box to change it) and then the Install button on the bottom of the window

  7. A small window will pop up

    Click OK

  8. It will take a few minutes for a script to run to create your new profile. You can check the status on the Download History item in the left navigation bar. It will show a status of Success when the installation is completed. Outlook should launch automatically when it is completed.

  9. Outlook will launch and this window will appear

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  10. Click Connect and it will add your mailbox, you will be prompted for your username & password - please enter your RAVEN credentials (i.e. “crsid@cam.ac.uk”, and your RAVEN password) and will go into your Exchange Online mailbox. If you haven’t been migrated yet this will not work unless you change the email address to crsid@cam.ac.uk (and not medschl.cam.ac.uk).

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