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  • You can have multiple Outlook profiles on a computer each pointing to different email accounts and with different settings. This can be useful if you need to go back & check what settings you had on your Medschl mailbox

  • You should create a new Outlook profile with Exchange Online.

  • Below are 2 methods to create a new profile (automatic and manual) There is also a section on how to set your computer up to allow you to choose which profile you want to use when logging in to Outlook- if you are using a Supported Computer we recommend the “Automatic Method” as it is quicker and simpler.

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titleAutomatic Method

If you have a CSCS-supported Windows computer you should be able to use this method

  1. Close Outlook

  2. Go to the CSCS Software Portal at https://software.medschl.cam.ac.uk

  3. Log in with your medschl/Mints username and password

  4. Select Downloads in the left navigation bar

  5. Type Profile in the Search bar near the top of the Downloads window and hit the enter key on your keyboard. A single result should appear

  6. Click on the name of the item, check the PC name listed in the “Device to install software on is correct” (if it’s not click the drop-down box to change it) and then the Install button on the bottom of the window

  7. A small window will pop up

    Click OK

  8. It will take a few minutes for a script to run to create your new profile. You can check the status on the Download History item in the left navigation bar. It will show a status of Success when the installation is completed. Outlook should launch automatically when it is completed.

  9. Outlook will launch and this window will appear

  10. Click Connect and it will add your mailbox, you will be prompted for your username & password - please enter your RAVEN credentials (i.e. “crsid@cam.ac.uk”, and your RAVEN password) and will go into your Exchange Online mailbox. If you haven’t been migrated yet this will not work unless you change the email address to crsid@cam.ac.uk (and not medschl.cam.ac.uk).

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titleManual Method

  1. Ensure Open Outlook is closed

  2. Click on the Windows Start Button (at the bottom left of your screen) to open the Start Menu. With the Start Menu open, type outlook.exe /manageprofiles (note the space before the slash!) and hit the Enter key.

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  1. If you receive an error like the image below please instead type outlook.exe /profiles and press enter, which should take you straight to step 6 below.

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  1. “File” button

  2. Click on “Account Settings” and then “Manage Profiles”:

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  3. If a User Account Control prompt appears, click Yes:

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  4. A window will appear with 3 options, click Show Profiles

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  5. Another dialogue box called Mail should appear. Click Add...

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  6. Choose a new name for your new profile and click OK.

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  7. The Add Account wizard will now appear. Type in:

  8. your email address (in the format: CRSid@cam.ac.uk )

  9. your Raven password

  10. click Next, then Finish

8. Back at the Mail dialogue, click Always use this profile, select your new profile from the drop-down menu, and click OK.

9. Go back to the Start Menu and open Outlook. Your new profile is now loaded and your Exchange Online account is now added in the left sidebar (NB: This will show up as crsid@<mail domain>.cam.ac.uk eg abc123@medschl.cam.ac.uk)

10. Wait for your mailbox folders to sync. Outlook is now set up, and you can begin adding customisations to your new profile (such as your email signature).