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  • This guide shows you how to create a new Outlook profile for managing your new Exchange Online account in Microsoft Outlook 2019, Outlook 2021 and Outlook 365.

  • Creating a A new Outlook profile is needed and can help in resolving certain errors that may occur once your mailbox has been migrated by CSCS & UIS.

  • Please ensure you are running either Outlook 2019 or Outlook 2021 or Outlook 365 before attempting this process.

  • If your version of Outlook is 2016 or older or you aren’t sure what version you are running, please follow our guide for upgrading it before attempting these steps.

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Expand
titleAutomatic Method

If you have a CSCS-supported Windows computer you should be able to use this method

  1. Close Outlook

  2. Go to the CSCS Software Portal at https://software.medschl.cam.ac.uk

  3. Log in with your medschl/Mints username and password

  4. Select Downloads in the left navigation bar

  5. Type Profile in the Search bar near the top of the Downloads window and hit the enter key on your keyboard. A single result should appear

  6. Click on the name of the item, check the PC name listed in the “Device to install software on is correct” (if it’s not click the drop-down box to change it) and then the Install button on the bottom of the window

  7. A small window will pop up

    Click OK

  8. It will take a few minutes for a script to run to create your new profile. You can check the status on the Download History item in the left navigation bar. It will show a status of Success when the installation is completed. Outlook should launch automatically when it is completed.

  9. Outlook will launch and this window will appear

    Image RemovedImage Added

  10. Click Connect and it will add your mailbox, you will be prompted for your username & password - please enter your RAVEN credentials (i.e. “crsid@cam.ac.uk”, and your RAVEN password) and will go into your Exchange Online mailbox. If you haven’t been migrated yet this will not work unless you change the email address to crsid@cam.ac.uk (and not medschl.cam.ac.uk).

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