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Below is the matrix of impact and urgency that we use to prioritise issues with the impact on the left and urgency across the top.
High | Medium | Low | |
|---|---|---|---|
Single Person | P2 | P3 | P5 |
Research Group / Team | P2 | P3 | P4 |
Department (billing group, research group, office etc) | P2 | P3 | P4 |
Building | P1 | P2 | P3 |
Institution (e.g. a campus - SLCU, Addenbrookes, Biosci) | P1 | P2 | P3 |
Incident Response Times
We aim to acknowledge and respond to a new incident within the time frames outlined below. Note these are expressed in working hours.
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Our Self Service Portal is https://itsupport.medschl.cam.ac.uk. You can log incidents and service requests and track the progress of your open issues here.
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