A webmail interface exists here: http://outlook.office.com, does not require Outlook to be installed or updated, and can be used as a fallback option to access your mail if you are having issues with Outlook.

Please ensure you have done this before 16 June 2021, to ensure continued access to your mail in Outlook.

1. On your supported computer, save you work, close any open applications, and ensure you are connected to the Internet.
   
   
   
   
2. Open a web browser and visit our software portal at https://software.medschl.cam.ac.uk/ by clicking the link, or by typing/pasting the address in your address bar.
   
   
   
   
3. Enter your SLCU account credentials (CRSid + password) at the prompt and click Login:
   
   
   
   
   
   
4. Click the big blue Want Software? button to access our software catalogue:
   
   
   
   
   
   
5. Locate the Search box (top-right) type office 2019 and hit the Enter key:
   
   
   
   
   
   
6. Windows users should now click Install Microsoft Office 2019; Mac users should click Install Microsoft Office 2019 for macOS:
   
   
   
   
   
   
7. Read the information on the screen that follows. In the section Device to install software on ensure your computer name is selected, then click Install:
   
   
   
   
   
   
8. Your requested install is now being processed and can be seen in the Download History list. A download will begin quietly in the background which will take several minutes. There is no download progress bar here to indicate progress, so please be patient here and wait for the next stage.
   
   
   
   
9. After several minutes, the Installing Office pop-up should appear. This may take up to 10 minutes to complete on a slow computer.
   
   
   
   
   
   
10. Once the pop-up says You're all set! Office is installed now, click Close, then restart your computer.
    
    
    
    
    
    
11. Log back into your computer, and verify Outlook 2019 is installed by launching it from the Start Menu:
    
    
    
    
    
    
12. Outlook is now up to date, and you are now ready to add your Exchange Online account to it, should this be required.

Please wait until you have been informed that your SLCU mailbox has been migrated by CSCS & UIS, before attempting this process, otherwise it may fail

1. Open Outlook and click File (top-left).
   
   
   
   
   
   
2. Click the Add Account button.
   
   
   
   
   
   
3. The Welcome to Outlook prompt appears: enter your Exchange Online email address:
   
   1. NB: this will be in the format of: CRSid@cam.ac.uk
   2. Click Connect:
      
      
      
      
      
      
4. At the Choose Account Type screen, click Exchange:
   
   
   
   
   
   
5. You are now prompted to Sign in with your organisational account:
   1. Enter your CRSid@cam.ac.uk  email address as the username
   2. Enter your Raven password
   3. Click Sign in:
      
      
      
      
      
      
6. A pop-up advises Account setup is complete. Click OK and close Outlook.
   
   
   
   
   
   
7. Open Outlook from the Start Menu again, and verify that you can see your new email account in the left side-bar. Click on it to expand your mail folders.
   1. NB: For SLCU users, this will display as firstname.lastname@slcu.cam.ac.uk
      
      
      
      
8. Your mail folders will begin to synchronise with the mail server. This may take several minutes to complete, depending on the size of your mailbox.
   
   
   
   
9. You are now ready to use your new Exchange Online email account in Outlook 2019.