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This guide shows you how to create a new Outlook profile for managing your new Exchange Online account in Microsoft Outlook 2019, Outlook 2021 and Outlook 365 on Windows.
A new Outlook profile is needed and can help in resolving certain errors that may occur once your mailbox has been migrated by CSCS & UIS.
Please ensure you are running either Outlook 2019 or Outlook 2021 or Outlook 365 before attempting this process.
If your version of Outlook is 2016 or older or you aren’t sure what version you are running, please follow our guide for upgrading it before attempting these steps.
Webmail
If you do not have Outlook, or cannot upgrade it to Office 2019, 2021 or Office 365 version or above for some reason, there is a web version, which you can use to connect to your mailbox, using this link - http://outlook.office.com
It can be used as another option to access your email, if you are having issues with Outlook or not on a machine that has Outlook installed.
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