Introduction
This guide shows you how to create a new Outlook profile for managing your new Exchange Online account in Microsoft Outlook 2019, Outlook 2021 and Outlook 365 on Windows.
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A new Outlook profile is needed and can help in resolving certain errors that may occur once your mailbox has been migrated by CSCS & UIS.
Please ensure you are running
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at least Outlook
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2021or Outlook
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365 before attempting this process
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If your version of Outlook is older, please follow our guide for upgrading it before attempting these steps.
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Outlook 2016 or Outlook 2019
A UIS Raven account
| Info |
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Mac UsersThese instructions are aimed at Windows users. Any Mac users who require further assistance are invited to contact CSCS Service Desk for help with upgrading. |
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Webmail
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.
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Outlook (New) does not currently support multiple profiles. |
Webmail
If you do not have Outlook, or cannot upgrade it to Office 2021 or Office 365 version or above for some reason, there is a web version, which you can use to connect to your mailbox, using this link - http://outlook.office.com
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It can be used as
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another option to access your
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email, if you are having issues with Outlook or not on a machine that has Outlook installed.
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Requirements
Ensure Outlook is closed
Click on the Windows Start Button (at the bottom left of your screen) to open the Start Menu. With the Start Menu open, type outlook.exe /manageprofiles (note the space before the slash!) and hit the Enter key.
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4. If a User Account Control prompt appears, click Yes:
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5. A window will appear with 3 options, click Show Profiles
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Another dialogue box called Mail should appear. Click Add...
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6. Choose a new name for your new profile and click OK.
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7. The Add Account wizard will now appear. Type in:
your email address (in the format: CRSid@cam.ac.uk)
your Raven password
- click Next, then Finish
8. Back at the Mail dialogue, click Always use this profile, select your new profile from the drop-down menu, and click OK.
9. Go back to the Start Menu and open Outlook. Your new profile is now loaded and your Exchange Online account is now added in the left sidebar (NB: This will show up as crsid@<mail domain>.cam.ac.uk eg abc123@medschl.cam.ac.uk)
10. Wait for your mailbox folders to sync. Outlook is now set up, and you can begin adding customisations to your new profile (such as your email signature).Outlook 2021, Outlook 365 A University Raven/Office365 account
Instructions:
You should create a new Outlook profile with Exchange Online.
Windows Laptops & Desktops - https://cscs-itsupport.atlassian.net/l/cp/RCRPK3uv
Mac Laptops & Desktops - https://cscs-itsupport.atlassian.net/l/cp/NkA8hmkN