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This guide shows you how to create a new Outlook profile for managing your new Exchange Online account in Microsoft Outlook 2019, Outlook 2021 and Outlook 365 on Windows.
A new Outlook profile is needed and can help in resolving certain errors that may occur once your mailbox has been migrated by CSCS & UIS.
Please ensure you are running either Outlook 2019 or at least Outlook 2021 or Outlook 365 before attempting this process.
If your version of Outlook is 2016 or older or you aren’t sure what version you are running, please follow our guide for upgrading it before attempting these steps.
Requirements
Outlook 2019, Outlook 2021, Outlook 365
A UIS Raven account
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Mac UsersThese instructions are aimed at Windows users. Any Mac users who require further assistance are invited to contact CSCS Service Desk for help with upgrading. |
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Outlook (New) does not currently support multiple profiles. |
Webmail
If you do not have Outlook, or cannot upgrade it to Office 2021 or Office 365 version or above for some reason, there is a web version, which you can use to connect to your mailbox, using this link - http://outlook.office.com
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It can be used as another option to access your email, if you are having issues with Outlook or not on a machine that has Outlook installed.
Requirements
Outlook 2021, Outlook 365
A University Raven/Office365 account
Instructions:
You
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should create a new Outlook profile with Exchange Online.
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Below are 2 methods to create a new profile (automatic and manual)
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There is also a section on how to set your computer up to allow you to choose which profile you want to use when logging in to Outlook.
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| title | Automatic Method |
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If you have a CSCS-supported Windows computer you should be able to use this method
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Close Outlook
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Windows Laptops & Desktops - https://
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Log in with your medschl/Mints username and password
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Select Downloads in the left navigation bar
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Type Profile in the Search bar near the top of the Downloads window and hit the enter key on your keyboard. A single result should appear
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Click on the name of the item, check the PC name listed in the “Device to install software on is correct” (if it’s not click the drop-down box to change it) and then the Install button on the bottom of the window
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A small window will pop up
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Click OK
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It will take a few minutes for a script to run to create your new profile. You can check the status on the Download History item in the left navigation bar. It will show a status of Success when the installation is completed. Outlook should launch automatically when it is completed.
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Outlook will launch and this window will appear
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Click Connect and it will add your mailbox, you will be prompted for your username & password - please enter your RAVEN credentials (i.e. “crsid@cam.ac.uk”, and your RAVEN password) and will go into your Exchange Online mailbox. If you haven’t been migrated yet this will not work unless you change the email address to crsid@cam.ac.uk (and not medschl.cam.ac.uk).
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| title | Manual Method |
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Ensure Outlook is closed
Click on the Windows Start Button (at the bottom left of your screen) to open the Start Menu. With the Start Menu open, type outlook.exe /manageprofiles (note the space before the slash!) and hit the Enter key.
If you receive an error like the image below please instead type outlook.exe /profiles and press enter, which should take you straight to step 6 below.
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If a User Account Control prompt appears, click Yes:
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A window will appear with 3 options, click
Show Profiles
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Another dialogue box called Mail should appear. Click Add...
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Choose a new name for your new profile and click OK.
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The Add Account wizard will now appear. Type in:
your email address (in the format: CRSid@cam.ac.uk )
your Raven password
click Next, then Finish
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8. Back at the Mail dialogue, click Always use this profile, select your new profile from the drop-down menu, and click OK.
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9. Go back to the Start Menu and open Outlook. Your new profile is now loaded and your Exchange Online account is now added in the left sidebar (NB: This will show up as crsid@<mail domain>.cam.ac.uk eg abc123@medschl.cam.ac.uk)
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Mac Laptops & Desktops - https://cscs-itsupport.atlassian.net/l/cp/NkA8hmkN