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This guide shows you how to create a new Outlook profile for managing your new Exchange Online account in Microsoft Outlook 2019, Outlook 2021 and Outlook 365 on Windows.
A new Outlook profile is needed and can help in resolving certain errors that may occur once your mailbox has been migrated by CSCS & UIS.
Please ensure you are running either at least Outlook 2019 or Outlook 2021 or Outlook 365 before attempting this process.
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Outlook (New) does not currently support multiple profiles. |
Webmail
If you do not have Outlook, or cannot upgrade it to Office 2019, 2021 or Office 365 version or above for some reason, there is a web version, which you can use to connect to your mailbox, using this link - http://outlook.office.com
It can be used as another option to access your email, if you are having issues with Outlook or not on a machine that has Outlook installed.
Requirements
Outlook 2019, Outlook 2021, Outlook 365
A UIS University Raven/Office365 account
Instructions:
You should create a new Outlook profile with Exchange Online
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Below are 2 methods to create a new profile (automatic and manual) - if you are using a CSCS supported Windows Computer we recommend the “Automatic Method” as it is quicker and simpler:
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| title | Automatic Method |
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If you have a CSCS supported Windows computer you can also use this use this method (Mac’s must use the manual method below):
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Close Outlook
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Go to the CSCS Software Portal at https://software.medschl.cam.ac.uk
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Log in with your medschl/Mints username and password
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Select Downloads in the left navigation bar
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Click on the name of the item, check the PC name listed in the “Device to install software on is correct” (if it’s not click the drop-down box to change it) and then the Install button on the bottom of the window
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A small window will pop up
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Click OK
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It will take a few minutes for a script to run to create your new profile. You can check the status on the Download History item in the left navigation bar. It will show a status of Success when the installation is completed. Outlook should launch automatically when it is completed.
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Outlook will launch and this window will appear
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Click Connect and it will add your mailbox, you will be prompted for your username & password - please enter your RAVEN credentials (i.e. “crsid@cam.ac.uk”, and your RAVEN password) and will go into your Exchange Online mailbox.
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If you haven’t been migrated yet this will not work unless you change the email address to crsid@cam.ac.uk (and not medschl.cam.ac.uk).
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Windows Laptops & Desktops - https://cscs-itsupport.atlassian.net/l/cp/RCRPK3uv
Mac Laptops & Desktops - https://cscs-itsupport.atlassian.net/l/cp/NkA8hmkN