| Excerpt |
|---|
|
Sophos have advised that after the Big Sur/macOS 11 upgrade, Sophos background scanning on Macs may stop running. |
| Excerpt |
|---|
|
f you run To check this, if you open the Sophos Endpoint console , if & you see the error below, your Sophos scanning has stopped working, you will see this error:.  This is due to a change in the way the operating system runs which now requires permissions, so you may get prompted to update the “Full Disk Access” permissions for the scanning extension. If So if you see the error above, you can fix it by following these steps: On the Mac, open System Settings (formerly known as System Preferences).
 Image AddedSelect Privacy and Security.
 Image AddedScroll down to the option Security and check if there is a prompt "Some system software requires your attention before it can be used".
 Image AddedSelect the Sophos Endpoint scan extensionSelect
Full Disk Access in the left list.Details and provide your credentials when prompted.
 Image AddedSelect the toggle to turn on SophosScanD and Sophos Network Extension.
 Image AddedSelect Allow when prompted " Sophos Network Extension Would Like to Filter Network Content".
 Image AddedGo back to Privacy and Security in System Settings again
Image AddedSelect Full Disk Access
 Image AddedSelect the com.sophos.endpoint.scanextension, even if it is toggled on, and click the minus sign at the bottomto remove it from the list.
 Image AddedWait a minute, and the Sophos Endpoint scan extension should automatically re-appear in the list. Select the toggle switch to turn on Full Disk Access.
You can watch this video to see a quick demo of the steps above: https://techvids.sophos.com/share/watch/nBgBgc6cTjEBwfL2waXpEa? |
...
Alternative method if the above does not work via Sophos EndpointOpen Sophos Endpoint on the end user's Mac From the Apple Menu bar go to About Sophos Endpoint  Image Added Run the diagnostic tool from the screen that shows up
 Image Added When on a device that needs this applied you’ll see a screen like this
 Image Added Click and follow the instructions to allow full disk access by dragging the Sophos icon into the full disk access list
 Image AddedQuit and re-open Sophos.
|
If you need help with doing this, then please contact the CSCS Service Desk for further assistance
For reference:
More information on the issue can be found via this Sophos article https://support.sophos.com/support/s/article/KB-000039501?language=en_USFrom November 2022, Sophos advised that Apple have fixed this issue within Ventura/macOS 13