Introduction
This guide shows you how to create a new Outlook profile for managing your new Exchange Online account in Microsoft Outlook 2019, Outlook 2021 and Outlook 365 on Windows.
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A new Outlook profile is needed and can help in resolving certain errors that may occur once your mailbox has been migrated by CSCS & UIS.
Please ensure you are running
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at least Outlook
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2021or Outlook
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365 before attempting this process
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If your version of Outlook is older, please follow our guide for upgrading it before attempting these steps.
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Outlook 2016 or Outlook 2019
A UIS Raven account
| Info |
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Mac UsersThese instructions are aimed at Windows users. Any Mac users who require further assistance are invited to contact CSCS Service Desk for help with upgrading. |
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Webmail
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.
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Outlook (New) does not currently support multiple profiles. |
Webmail
If you do not have Outlook, or cannot upgrade it to Office 2021 or Office 365 version or above for some reason, there is a web version, which you can use to connect to your mailbox, using this link - http://outlook.office.com
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It can be used as
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another option to access your
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email, if you are having issues with Outlook or not on a machine that has Outlook installed.
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Requirements
Ensure Outlook is closed
Click on the Windows Start Button (at the bottom left of your screen) to open the Start Menu. With the Start Menu open, type outlook.exe /manageprofiles (note the space before the slash!) and hit the Enter key.
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5. The Mail Setup dialogue box should appear. Click Show Profiles... Another dialogue box called Mail should appear. Click Add...
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7. The Add Account wizard will now appear. Type in:
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your email address (in the format: CRSid@cam.ac.uk)
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your Raven password
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Outlook 2021, Outlook 365
A University Raven/Office365 account
Instructions:
You should create a new Outlook profile with Exchange Online.
Windows Laptops & Desktops - https://cscs-itsupport.atlassian.net/l/cp/RCRPK3uv
Mac Laptops & Desktops - https://cscs-itsupport.atlassian.net/l/cp/NkA8hmkN