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If you find your keyboard layout is wrong (e.g. pressing Shift + 2 produces @ rather than "), you need to change the "Windows Preferred Language" (this will also change the Keyboard Layout):

1. Open the Settings application - either by searching the Start menu for "Settings" or clicking the cog-icon in the start menu:
   
2. In the window that opens click on "Time & Language"
3. Click on "Language" on the left of the window
4. Under "Preferred Languages" click on "Add a language":
   
5. In the window that pops up, enter "English United Kingdom" and click on the result. 
6. A new window will pop up, we recommend you also tick the box "Set as my Windows display language", and click Install:
   
7. You will then be returned to the main "Language" window. Click on the "English (United States)" and click "Remove":
   
8. At the top of the "Language" window it should now display "English (United Kingdom)" beside the options: