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- Name of the computer or printer: If you know the name of the computer or printer, please choose it on the list. Start typing the name and you should see a list of options that match come up. If you don't know the name, please follow the instructions on our how to find your computer name guide. If you can't find the computer name or you don't have one just leave the field blank.
- Detailed description of the issue: Put in as much detail as you can including error messages, screen shots (if you wish), if something happened before this happened, if anyone else is encountering the same issue and any details that you think will help us troubleshoot the issue.
- Urgency: You can choose the urgency of this issue from low, medium or high. Assess the urgency based on the impact it has on your work. If you are completely blocked from doing a time sensitive task - select high.
- Impact: Choose the number of people affected by the issue. Choices are: single person, group, department, building, institution. These descriptions won't necessarily match your personal situation, but choosing something approximating a number of people affected will help CSCS prioritise your issue effectively.
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