Introduction
This guide shows you how to create a new Outlook profile for managing your new Exchange Online account in Microsoft Outlook 2019, Outlook 2021 and Outlook 365 on Windows.
A new Outlook profile is needed and can help in resolving certain errors that may occur once your mailbox has been migrated by CSCS & UIS.
Please ensure you are running either Outlook 2019 or Outlook 2021 or Outlook 365 before attempting this process.
If your version of Outlook is 2016 or older or you aren’t sure what version you are running, please follow our guide for upgrading it before attempting these steps.
Mac Users
These instructions are aimed at Windows users. For Mac please see: https://cscs-itsupport.atlassian.net/l/cp/LG8ABX0T
Requirements
Outlook 2019, Outlook 2021, Outlook 365
A UIS Raven account
Webmail
A webmail version exists here: http://outlook.office.com, which does not require Outlook to be installed or updated, and can be used as another option to access your email, if you are having issues with Outlook or not on a machine that has Outlook installed.
Instructions:
You can have multiple Outlook profiles on a computer each pointing to different email accounts and with different settings. This can be useful if you need to go back & check what settings you had on your Medschl mailbox
You should create a new Outlook profile with Exchange Online.
Below are 2 methods to create a new profile (automatic and manual) - if you are using a Supported Computer we recommend the “Automatic Method” as it is quicker and simpler.
If you have a CSCS-supported Windows computer you should be able to use this method
Close Outlook
Go to the CSCS Software Portal at https://software.medschl.cam.ac.uk
Log in with your medschl/Mints username and password
Select Downloads in the left navigation bar
Type Profile in the Search bar near the top of the Downloads window and hit the enter key on your keyboard. A single result should appear
Click on the name of the item, check the PC name listed in the “Device to install software on is correct” (if it’s not click the drop-down box to change it) and then the Install button on the bottom of the window
A small window will pop up
Click OK
It will take a few minutes for a script to run to create your new profile. You can check the status on the Download History item in the left navigation bar. It will show a status of Success when the installation is completed. Outlook should launch automatically when it is completed.
Outlook will launch and this window will appear
Click Connect and it will add your mailbox, you will be prompted for your username & password - please enter your RAVEN credentials (i.e. “crsid@cam.ac.uk”, and your RAVEN password) and will go into your Exchange Online mailbox. If you haven’t been migrated yet this will not work unless you change the email address to crsid@cam.ac.uk (and not medschl.cam.ac.uk).
Open Outlook
Click on the “File” button
Click on “Account Settings” and then “Manage Profiles”:
If a User Account Control prompt appears, click Yes:
A window will appear with 3 options, click Show Profiles
Another dialogue box called Mail should appear. Click Add...
Choose a new name for your new profile and click OK.
The Add Account wizard will now appear. Type in:
your email address (in the format: CRSid@cam.ac.uk )
your Raven password
click Next, then Finish
8. Back at the Mail dialogue, click Always use this profile, select your new profile from the drop-down menu, and click OK.
9. Close and re-open Outlook. Your new profile is now loaded and your Exchange Online account is now added in the left sidebar (NB: This will show up as crsid@<mail domain>.cam.ac.uk eg abc123@medschl.cam.ac.uk)
10. Wait for your mailbox folders to sync. Outlook is now set up, and you can begin adding customisations to your new profile (such as your email signature).