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Introduction

  • This guide shows you how to create a new Outlook profile for managing your new Exchange Online account in Microsoft Outlook 2019, Outlook 2021 and Outlook 365 on Windows.

  • A new Outlook profile is needed and can help in resolving certain errors that may occur once your mailbox has been migrated by CSCS & UIS.

  • Please ensure you are running either Outlook 2019 or Outlook 2021 or Outlook 365 before attempting this process.

  • If your version of Outlook is 2016 or older or you aren’t sure what version you are running, please follow our guide for upgrading it before attempting these steps.

Webmail

If you do not have Outlook, or cannot upgrade it to Office 2019, 2021 or Office 365 version or above for some reason, there is a web version, which you can use to connect to your mailbox, using this link - http://outlook.office.com
It can be used as another option to access your email, if you are having issues with Outlook or not on a machine that has Outlook installed.

Requirements

  • Outlook 2019, Outlook 2021, Outlook 365

  • A UIS Raven account

Instructions:

  • You should create a new Outlook profile with Exchange Online.

  • Below are 2 methods to create a new profile; automatic and manual. If you are using a CSCS supported Windows computer we suggest the “Automatic Method” as it is quicker and simpler:

 Manual Method

Windows Laptops & Desktops - https://cscs-itsupport.atlassian.net/l/cp/RCRPK3uv

Mac Laptops & Desktops - https://cscs-itsupport.atlassian.net/l/cp/NkA8hmkN

 Automatic Method

If you have a CSCS supported Windows computer you can also use this use this method (Mac’s must use the manual method above):

  1. Close Outlook

  2. Go to the CSCS Software Portal at https://software.medschl.cam.ac.uk

  3. Log in with your medschl/Mints username and password

  4. Select Downloads in the left navigation bar

  5. Type Profile in the Search bar near the top of the Downloads window and hit the enter key on your keyboard. A single result should appear

  6. Click on the name of the item, check the PC name listed in the “Device to install software on is correct” (if it’s not click the drop-down box to change it) and then the Install button on the bottom of the window

  7. A small window will pop up

    Click OK

  8. It will take a few minutes for a script to run to create your new profile.

  9. You can check the status on the Download History item in the left navigation bar. It will show a status of Success when the installation is completed. Outlook should launch automatically when it is completed (this may open in the background so keep an eye out for it!).

  10. Outlook will launch and this window will appear - please enter your @cam/RAVEN credentials (i.e. “crsid@cam.ac.uk”, and your RAVEN password)

  11. Click Connect and it will add your mailbox, you will be prompted for your username & password - please enter your @cam/RAVEN credentials (i.e. “crsid@cam.ac.uk”, and your RAVEN password) and will go into your Exchange Online mailbox.

Getting help

If you need help during or after the migration please contact CSCS Service Desk by telephone, self-service portal or email. This service is available 09:00 to 5:00, Monday to Friday. Contact information can be found at https://exchangemigration.cscs.medschl.cam.ac.uk/

Email/Exchange Online
If you need help during or after the migration please contact CSCS Service Desk by telephone, self-service portal or email. This service is available 09:00 to 5:00, Monday to Friday. Contact information can be found at https://exchangemigration.cscs.medschl.cam.ac.uk/

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