If you have forgotten your PIN then you may reset it by answering your predefined security questions at https://imc.signify.nccgroup.com/helpdesk/ |
All of the above can happen as a result of your browser not taking you to the correct web address.Typing the (easy to remember) address https://sdhs.medschl.cam.ac.uk into your browser should forward you on to the (real) address https://securemints.medschl.cam.ac.uk./vpn/index.html for you to sign into. The 2 factor authentication system will only accept submissions from this address. If you are having problems while logging on , check that the address in your browser is https://securemints.medschl.cam.ac.uk./vpn/index.html If you have a bookmark, make sure it points to this address. Note: This has now been fixed - if a user receives a certificate warning we should be made aware and fix it - we should not be telling users that it is appropriate to bypass certificate warnings. |
If you lose your connection (e.g. through an internet problem) or close a desktop session without logging off, your session will remain active for 15 minutes. After this time you will be logged off automatically. Active sessions will not be disconnected. We are unable to guarantee that unsaved work will be recoverable if you are logged off automatically, as it depends on the application. We recommend that you save your work and log off as soon as you have finished working. |
This error is fairly generic and can be caused by a number of things. Please try:
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Support for Google Chrome has been added in Citrix Receiver 4.3 and was supported by CSCS from 28th September 2015. Please ensure that you have downloaded the latest version of the Citrix Receiver software. |
Yes. |
Yes. To do this you need to make your remote window span both monitors before clicking maximise. Drag the remote window so that it is split across both monitors, like the green rectangle in the drawing below, then click the maximise button. This feature requires that you have specific versions of Citrix Receiver installed. If you are unsure, download the latest version of Receiver from the Citrix website here: http://www.citrix.com/go/receiver.html
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This is not a simple yes or no answer. There is a lot of factors to consider, including but not limited to the licensing terms of the application, what the application does and its hardware requirements. If you have an idea for an application that you think would be useful, then please log a ticket with our Service Desk. We can then evaluate the application and get back to you with an answer. If we approve an application for addition to the service, then it will be included in the next scheduled update session. |
No. We have a planned monthly update session where we will check for and apply updates to the operating system and applications that are available. Updates will be deployed on the first Tuesday of each month. |
Please see the guide found here: https://confluence.medschl.cam.ac.uk/x/oIAeBQ |
We generally recommend that you have the latest version of Citrix Receiver installed for the device that you are using. This will enable the latest features and provide you with the best user experience. You can download the latest version of Citrix Receiver from here: http://www.citrix.com/go/receiver.html If you have any issues accessing the service or with an application or desktop that you are using, there is some information that you can send us which will enable us to look into your problem.
With this information, we can look into our log files and try to see what is going on. It should allow us to help get you back working as quickly as we can. Please send all of this information to the service desk by email or have it available when you ring us for support. |