Offline Files are a copy of network files from your home (U:) drive which are stored on the hard drive (also know as the C: drive) of your laptop. This means that you can access them even when you are not connected to our network, and any changes you make will be "synchronised" back to the server the next time you connect.
Offline Files are considered "offline" when you are not connected to our network. Therefore, even if you are connected to the internet (for example via a home network or Eduroam) your network files are still "offline" since you will not be connected to our network and file servers (unless you are using our VPN service).
Users of our Druva inSync Share service have their files synchronised across any internet connection via the Druva client, and so do not to use Offline Files. |
By default we configure all Windows laptops purchased through us to have Desktop, Favourites (for Internet Explorer), Contacts and Links to synchronise as Offline Files on the Medschl and Zoology domains. We will also offer to make your "My Documents" folder available offline during delivery.
If you wish to add additional network folders to be available offline then follow these steps:
If you wish to make other folders or files in your home drive available offline (such as your My Documents folder), take the following steps:
You can check if a file or folder is available offline by selecting it in Windows Explorer, and looking at the status bar at the bottom. If the item is available offline, you will see the following in the status bar at the bottom of the window: |
While you are on-site and connected to the network, your offline files cache is updated at logon, periodically while logged on, and at log-off. Therefore before going off-site, you should always log-off before disconnecting your network cable / connection.
If you disconnect your network before logging off (or do not log off at all) you may find certain files are unavailable to you. |
When you access your Offline Files while not connected to our network, there is no need to look in a different location on your computer, despite the fact that they are being saved on your hard drive. The files will appear in the same location as if you were in fact connected to the network.
If you find that files you were expecting to be available cannot be accessed, then they not successfully synchronised. |
One of the risks of using Offline Files is that any new or edited documents are not backed up until you synchronise. You should therefore plan to synchronise as soon as you can - this can be done by connecting to the on-site network, or by connecting VPN (Virtual Private Network)
Either these files are have not been set to be available offline, or the files have not successfully synced. You should consider the following:
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As a workaround, you could download files directly from your network drive via Web SFTP or via SFTP Client. Remember to keep track of which is the latest version! |
Occasionally, when performing the first synchronisation of a large number of files, you may receive an error message stating that certain files could not be accessed. This appears to related to the system trying to synchronise a large number of files at once. Please try the following steps:
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If the computer detects that the server copy of the file has changed, as well your offliner copy, you will see error icon. This can be caused by:
You should perform the following steps to resolve these conflicts:
In the event of any other problems or queries, please contact the Service Desk as soon as possible so we can assist you and ensure your files are correctly saved on the network. |