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How to check your Dell or Apple Warranty Status

How to check your Dell or Apple Warranty Status

Introduction to Dell Warranties

  • If you have pucrhased a dell laptop or desktop PC through the University suppliers then it will typically be covered with an extended 5 year warranty

  • An “in-warranty” issue would include something like a failed laptop screen, the memory not working, where the hardware has become faulty

  • An out-of-warranty issue would be something like, where the device was dropped or had water split on it.

Note: laptop batteries only come with a 1 year warranty as standard & cannot be extended, even with an extended warranty.

  • Once raised with Dell, warranty issues are typically next-business-day for spare parts (when available) which can be fitted either by our CSCS team (who are Dell certified) or by a Dell engineer.

How do I find a Dell Service Tag

  • You will first need the serial number/service tag, please take a look at he guide here, on how to find them - https://cscs-itsupport.atlassian.net/wiki/x/FAJGAQ

  • For laptops & desktop PCs on CSCS support, please contact the Service Desk on 01223 336261 or cscsservicedesk@medschl.cam.ac.uk if you would like us to check this for you.

 

Introduction to Apple Warranties

  • If you have purchased an Apple laptop or desktop PC through the University suppliers then it will typically be covered with an extended 5 year warranty; 1 year default Apple warranty & then 4 years University extended. If purchased through Academia then this type of warranty is referred to as AcademiaCare.

  • An “in-warranty” issue would include something like a failed laptop screen, the memory not working, where the hardware has become faulty.

  • An out-of-warranty issue would be something like, where the device was dropped or had water split on it.

Note: laptop batteries only come with a 1 year warranty as standard & cannot be extended, even with an extended warranty.

  • Once raised with Apple, warranty issues typically have to be sent away so will take more time to resolve. If you do not have a spare device in your department to use as an interim then, then CSCS have the option of providing a loan device, if there is stock available.

How do I find a Apple Serial Number Service Tag