SDHS Software Token Setup
SDHS Software Token Setup
When assigned a software token you would've received an email from Signify signify-registrations@nccgroup.com with subject title 'Clinical School Computing Service registration details for Signify Service', within it is a personal link which starts the process of the setup.
The process is as follows:
Set pin > Choose device to install on > Download the software > Request a one time password to be sent which then allows you to > Download a token which is then installed into the software > Set up security questions > Finish.
The first step is to set a pin then select which device to install the token generator software on:
Windows PC setup
Mobile Phone setup
Apple Mac OS 11 or later setup
Common mistakes / issues
Token has been setup up but the process to complete the registration hasn't been finished. This can be rectified by going through the registration (please refer to the email received originally) to the end and completing the security questions, as without this it won’t work.
Software has been downloaded but no token has been associated within the software.
Other possible issues include the time being incorrect on the machine when trying to use the software.
Installing incorrect version of the RSA SecureID software on the machine or different app on mobile.