How to Purchase UMD Laptops and/or Desktops - Single-User & Shared-User
For our CSCS customers, all laptops and desktops devices now need to run the University Managed Desktop (UMD) solution, where possible, which allows computers to securely connect to the University network, systems, files and applications.
From Aug 7, 2024 CSCS customers will be able to buy any new devices directly from University preferred suppliers (with negotiated “best price” on recommended makes & models) with the UMD solution ready to go out of the box, making it easier to get the device delivered directly and easier to set up.
In addition, buying from these University preferred suppliers means that all Dell devices will come with a 5 year warranty, the Apple devices will come with a 4 year warranty.
A list of the people who can buy for your department can be found here Who Can Purchase UMD Laptops and/or Desktops - Single-Use or Shared-Use . If you would like to be added to the list of people who can order UMD devices, please contact your Business Operations Manager (BOM).
What shall I order?
For help on what make, model and specifications you may want to order, see below:
For Windows devices, go to our page here – https://cscs-itsupport.atlassian.net/l/cp/A9bHemHh where we recommend a make and model, or if you prefer to buy your own, then advise on the minimum specification you should be ordering.
For macOS devices, go to our page here https://cscs-itsupport.atlassian.net/l/cp/ccYbwVnM where we recommend a make and model or if you prefer to buy your own, then advise on the minimum specification you should be ordering.
Guidelines on ordering Windows devices
You will need to first be set up with an account, you should contact your department’s Business Operations Manager in the first instance to put in a request.
Once an account has been requested, you will be sent an email from Dell Premier portal with details on how to set up your password and multi-factor authentication (MFA)
Your account will have been set up for you with “University Managed Desktop (Buyer)” permissions and once your password and MFA is set up, you will be able to login to the portal https://www.dell.com/premier/home Note: this portal is different to the “Dell Punchout” available in CUFs.
Once logged in, you can go to Categories on the left-hand side of the window & select “University Managed Desktop – Single User” if you are the only person who will be using the device, or “University Managed Desktop – Shared Use” if more than one person will be using the device and then select one of the devices listed:
Add the device to your basket and make a note of the price, then log into CUFs & raise a non-catalogue Purchase Order (PO) for the device.
Go back to the Dell Premier portal, click on the checkout & enter the name & location details where you want the device delivered, including billing information and attach the PO that you have raised to complete the order request.
Guidelines on ordering macOS devices
Log into CUFs and use the punchout for either XMA or Academia who are University Preferred Suppliers.
On their website select the make, model and specification you want & then click on Return to Procurement Application which will add the device to your basket so you can click on Checkout.
When back in CUFs you will then need to enter the appropriate cost code, VAT etc… to complete the Purchase Order (PO).
Next Steps - Adding the laptop or desktop onto CSCS Support
If you wish the device to be supported by CSCS when it arrives, you will need to log a ticket with the CSCS Service Desk using the form here for “Registering a Computer for CSCS Support” - https://itsupportcscs.haloitsm.com/portal/service?btn=73&itil_requesttype_id=3&autolog=true&shownewticket=true&categoryid=13&id=137
You will be asked for various bits of information, so that the appropriate set up and licenses can be applied, so that the device works correctly, which will include:
What is the serial number or service tag of the device?
Will it be used by more than one person & do they all have a CRSID?
Who paid for the device?
Where will it be used?
Do you need a wired network connection?
In addition, you can request a one-to-one induction/handover to help with getting the device set up or if you prefer, you can “self-serve” using the guides below:
Windows set up guide - https://cscs-itsupport.atlassian.net/l/cp/X25jJvkP
macOS set up guide https://cscs-itsupport.atlassian.net/l/cp/X25jJvkP
If you purchase computers elsewhere (including CUFs MarketPlace) but would still like it to be on UMD and supported by CSCS the device will need to be wiped & rebuilt to bring it to the University configuration. Please log a ticket providing the serial number/service tag details along with the CRSID of the person that wishes to use it, via the CSCS Service Desk using this form https://itsupportcscs.haloitsm.com/portal/service?btn=73&itil_requesttype_id=3&autolog=true&shownewticket=true&categoryid=13&id=137 so this can be set up.
If/when you later wish to remove it from support, again it will need to be wiped & the original operating system restored.
Other useful information
You may find the links below useful:
Hardware Peripherals for Windows, macOS & Linux – Recommendations - https://cscs-itsupport.atlassian.net/l/cp/XKLNRH70
List of Departments and who is able to order a UMD deviceWho Can Purchase UMD Laptops and/or Desktops - Single-Use or Shared-Use