Introduction to Dell Warranties
A If you have a Dell ProSupport warranty, it typically provides next-business-day for spare parts (when available) which can be fitted either by our CSCS staff (who are Dell certified) or a Dell engineer.
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If you cannot find the sticker, you can find it by visiting the Dell website at http://www.dell.com/support/home/uk/en/ukdhs1 and selecting "Auto-detect your product". This will download a small utility which will detect your service tag and display it on the website. You will then be able to check the warranty status of your computer, and also when it was shipped to determine its age.
What to do if you think your computer has a hardware fault
Supported computers
If your computer is supported by us, please contact the Service Desk on (3)36261 or servicedesk@medschl.cam.ac.uk in the event of a hardware fault, so we can assist you. If the fault is preventing the computer from working, we can usually provide you with a loan machine to use.
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If your computer is not supported by us, we recommend you visit the Dell website at http://www.dell.com/support/home/uk/en/ukdhs1 for support. For non-Dell computers, please seek support from either the vendor or manufacturer.
If you have a computer that is on CSCS support, however it is no longer covered by the manufacturer's warranty, it won't be possible for us to support it & we would again recommend you visit the Dell website at http://www.dell.com/support/home/uk/en/ukdhs1 for support & for non-Dell computers, contact either the vendor or manufacturer.
When is a good time to buy a new computer
We would recommend purchasing a new computer before the warranty expires on your old computer, or when the specifications of your computer are no longer sufficient for any software you wish to use on it. The following table shows Dell models and our recommended course of action.
Dell Model Years (approximate) | |||||||
Year | OptiPlex (Desktop PC) | Precision (Large Workstation) | Latitude 15” Laptop | Latitude 14” Laptop | Latitude 13” Laptop | Latitude 12” Laptop | Vostro |
These computers are suitable for reinstall if necessary, are unlikely to require any hardware upgrades, and many will still be within their warranty period | |||||||
2014 | 7020 | T5810, T7810, T7910 |
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2013 | 9020 | T1700, T3610, T5610, T7610 | 6540 | 7440, E6440 |
| 7240 |
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2012 | 7010, 9010 | T1650, T3600, T5600, T7600 | E6530 | E6430 | E6330 | E6320 |
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2011 | 790, 990 | T1600 | E6520 | E6420 | E6320 | E6220 |
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2010 | 780, 980 | T1500 | E6510 | E6410 | E4310, 13 |
| 3000 |
These computers may give a reasonable performance depending on their usage, however they are out of warranty and may require hardware upgrades. It is worth considering replacement | |||||||
2009 | 760, 960 | T3500, T5500, T7500 | E6500, E5500 | E6400, E5400 | E4300 | E4200 | 1x20 V13, A90 |
We strongly recommend these aging computers be replaced | |||||||
2008 | 755 | T7400 |
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| 1x10 |
These computers need replacing | |||||||
2007 | 745, 330 | T3400, T5400 | D830 | D630, 530 |
| D430 | 1x00 200 |
2006 | GX620, GX520 | 390, 490 | D820 | D620, D520 |
| D420 |
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2005 | GX280 | 380 | D810 | D610, D510 |
| D410 |
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2004 | GX270, 170L | 360 |
| D505 |
| D400 |
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2003 |
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| D800 | D600, D500 |
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2002 | GX260 |
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| C640 |
| C400 |
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2001 | GX240 | 330 |
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Whilst in the past we may have replaced parts to extend the life of various laptops & desktops, as the devices get older this becomes harder as manufacturers no longer make the parts & in terms of security, they are not capable of running supported operating systems or anti-virus software, so this makes the devices & data on them less secure.
So we recommend replacing these devices that are more than 4 years old (over the next year or so) to reduce these risks. You may also find a quicker machine will help in your role.
With the move to hybrid/blended working, now is a good time to review what you have, as a laptop will suit many people’s requirements. With the growing focus on security, our older devices & systems are not as well protected as they should be, so we encourage you to review your current devices & look to start scheduling as soon as possible.
NOTE: We are aware that there may be some practical reasons why some may not be possible to replace, & if you're not sure, by all means contact us to discuss your options.
Typical problems with old computers
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- Hard drive failure, which may prevent the computer from starting up, or cause it to run slowly or crash. This can lead to the loss of data which is not stored or backed up onto a network location.
- Memory (RAM) failure, which can cause the computer to crash.
- Power supply unit (PSU) failure which will cause the computer to stop working.
These can lead to the loss of data which is not stored or backed up onto a network location.
Minimum specifications for a computer to be added to our support service
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