While both Hutch IT and Clinical School Computing Service (CSCS) both offer IT support services to end users. There are a number of key differences with how CSCS provide support that Hutch users should be made aware of. This page is intended to outline both and introduce you to CSCS support.
Who/what is CSCS - CSCS - About Us
Key Points
CSCS Account
- Allows login to CSCS supported workstations (those on the CSCS domain)
- Includes 50GB personal network storage space, referred to as 'Home' or 'U' drive, which also benefits from regular backups
Computer Support
Users that have their computers supported by CSCS will receive the following services:
...
- For macOS this means the device should be running at least Catalina.
- For Windows, the device should ideally be capable of running Windows 11 (although Windows 11 is NOT supported yet), however, something with an Intel i5-8th generation CPU, 8GB RAM and a built-in ethernet adapter (or external adapter) is currently acceptable.
- For Linux, the base support is an equivalent hardware requirement to Windows.
CSCS will identify devices that do not meet the requirements and assist in advise on the purchase of new devices.
Instrument computers. , CSCS provides a working network connection, nothing more, support would usually be provided by the equipment vendor.
...
CSCS will only look after the network infrastructure where University phones are concerned. We can make sure the network port is connected working.
...
CSCS does not support mobile phones or tablets.
------
Prnters, print server, hold & release (are we continuing this?)
move from minerva to University provided IFS & RCS for group drive(s)
number of staff and different teams at CSCS, also number of users we are supporting vs number of support staff
we will be disabling the monthly account expiry
VLAN's, visibility of other devices, DHCP
FAQ
What will happen to my printer, my phone?
Which support desk should I refer to?
how do I purchase a new device
do I have to pay for CSCS support