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Who/what is CSCS - CSCS - About Us
Key Points
CSCS Account
- Allows login to CSCS supported workstations (those on the CSCS domain)
- Includes 50GB personal network storage space, referred to as 'Home' or 'U' drive, which also benefits from regular backups
- The CSCS account will not enable you to access systems in the Hutch building
Contacting CSCS
Our Self Service Portal is https://itsupport.medschl.cam.ac.uk. You can log incidents and service requests and track the progress of your open issues here.
For very urgent issues, or if you're not able to log in to the portal, you can phone on 01223 336261 (open 9-5 Monday to Friday, excluding bank holidays and other University/School closures)
We often need to know the computer name, so it can be advantageous to have this to hand when you log your ticket - how to find a computer name
Service Targets
The services that CSCS provides will evolve throughout the Hutch IT transition. However, please note that there are areas that Hutch IT currently support where CSCS may be limited or unable to help you. Due to the high workload during this project our team have a maximum amount of time to spend on any issue and if unable to resolve at that point, they will advise what the options are. If you are unhappy with the resolution of any ticket, you can email feedback@medschl.cam.ac.uk, and the management team will respond.
Computer Support
Users that have their computers supported by CSCS will receive the following services:
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Instrument-connected computers: CSCS provides a working network connection, nothing more. Support for devices should be provided by the equipment vendor.
Email/ExOL
Hutchison users were migrated to ExOL provided by the UIS and will remain using that service. CSCS, however, can assist with Outlook mail client issues
Anyone with an existing CSCS account should have a Medschl email address and CSCS can offer more support with these accounts as we also support the Medschl mail server.
Software Licences
CSCS will not provide or store software licences. However, if you purchase a software licence, CSCS can assist with installation.
Software Installation
If you have the installation files or media, CSCS can assist with installation.
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We have discovered that some applications deployed by Software Centre have custom configurations applied as part of the installation. These were not handed over to CSCS so any post installation configuration will need to be done manually and may require a significant amount of effort to discover and duplicate the configurations.
Contacting CSCS
Our Self Service Portal is https://itsupport.medschl.cam.ac.uk. You can log incidents and service requests and track the progress of your open issues here.
For very urgent issues, or if you're not able to log in to the portal, you can phone on 01223 336261 (open 9-5 Monday to Friday, excluding bank holidays and other University/School closures)
We often need to know the computer name, so it can be advantageous to have this to hand when you log your ticket - how to find a computer name
Telephone (University VOIP phones)
CSCS will only look after the network infrastructure where University phones are concerned. We can make sure the network port is connected and working.
If the issue is with the handset itself (or any other aspect of the telephone service, such as voicemail), you will need to contact your Telephone Liaison officer or the University Telecoms Office, https://www.phone.cam.ac.uk
Mobile phones/tablets
CSCS does not support mobile phones or tablets.
Other
For users and devices migrating to CSCS Support, more information about our services, as well guides and troubleshooting information, can be found on our website and also in our CSCS Guides.
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