FAQs
Error; your user name or password may not be configured properly for this connection
If your connection to the VPN does not complete and you receive the error message "Unable to logon to the server. Your user name or password may not be configured properly for this connection. (-12)" then you may need to modify additional settings. If you have a supported computer we can help with this.
| Expand | ||
|---|---|---|
| ||
|
Can I use the VPN without installing the FortiClient software?
Sadly not. The VPN is designed to work specifically with this client and other SSL-VPN clients will not work with it.
I am a member of department X and need to access files on subnet Y. Can you grant me access?
By default, all users of the VPN will have the same network access that they would if they were physically connected to the network. If you encounter issues with connecting to network resources while using the VPN, but not when your device is physically connected to the network you should contact the CSCS Service Desk who will help to diagnose the problem.
Does this service integrate with Raven or any of the UIS systems?
Not at this time, although we may explore this in future.
I keep getting a warning that "Access is denied" when connecting to the VPN.
This error can come up for a few reasons:
...