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We often need to know the computer name, so it can be advantageous to have this to hand when you log your ticket - how to find a computer name
Service Targets
The services that CSCS provides will evolve throughout the Hutch IT transition. However, please note that there are areas that Hutch IT currently support where CSCS may be limited or unable to help you. Due to the high workload during this project our team have a maximum amount of time to spend on any issue and if unable to resolve at that point, they will advise what the options are. If you are unhappy with the resolution of any ticket, you can email feedback@medschl.cam.ac.uk, and the management team will respond.
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- Access to the network
- Troubleshooting, virus removal, assistance with software installations
- Remote support
- More information here, in the 'Computer Support' section: https://confluencecscs.medschl.cam.ac.uk/x/vQhEAQ/devices/computers-laptops/computer-support-service/
Computers must meet our minimum requirements before they can be added to support. These are currently under review, however as a general rule:
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For users and devices migrating to CSCS Support, more information about our services, as well guides and troubleshooting information, can be found on our website and also in our CSCS Guides.
Comments and Feedback
We welcome feedback - good and constructive - about CSCS services. Please let us know what you think.
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