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Computers must meet our minimum requirements before they can be added to support. These are currently under review, however as a general rule:
- For macOS this means the device should be running at least Catalina.
- For Windows, the device should ideally be capable of running Windows 11 (although Windows 11 is NOT supported yet), however, something with an Intel i5-8th generation CPU, 8GB RAM and a built-in ethernet adapter (or external adapter) is currently acceptable.
- For Linux, the base support is an equivalent hardware requirement to Windows.
Instrument-connected computers, : CSCS provides a working network connection, nothing more. Support for devices would usually should be provided by the equipment vendor.
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Hutchison users were migrated to ExOL provided by the UIS and will remain using that service. CSCS, however, can assist with local Outlook mail client issues
Anyone with an existing CSCS account would should have a Medschl email address and CSCS can offer more support with these accounts as we run also support the Medschl mail server.
Software Licences
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- This only works for CSCS supported computers and users would still need to obtain licence information and codes where necessary.
We have discovered that some applications deployed by Software Centre have custom configurations applied as part of the installation. These were not handed over to CSCS so any post installation configuration will need to be done manually and may require a significant amount of effort to discover and duplicate the configurations.
Contacting CSCS
Our Self Service Portal is https://itsupport.medschl.cam.ac.uk. You can log incidents and service requests and track the progress of your open issues here.
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We often need to know the computer name, so it can be advantageous to have this to hand when you log your ticket - how to find a computers computer name
Telephone (University VOIP phones)
CSCS will only look after the network infrastructure where University phones are concerned. We can make sure the network port is connected and working.
If the issue is with the handset itself (or any other aspect of the telephone service, such as voicemail), you will need to contact your Telephone Liaison officer or the University Telecoms Office, https://www.phone.cam.ac.uk
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