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Introduction - What is Early Adoption

The amount of support available for a service varies over it's lifetime. CSCS categories a service lifecycle into 5 stages:

 

Early support
  • The service has been tested for use with core CSCS Services (authentication, storage, patching)
  • Issues may be present in certain use-case scenarios
  • Some support staff are familiar and have been trained on this service
  • Documentation is still being updated / refined
  • As a result, technical knowledge may be needed when using this service
  • The service may be requested by technical users that accept slower response times and can cope with potential problems encountered
Full support
  • The service is current
  • The majority of support staff are very familiar
  • Other CSCS Services are tested for compatibility with this service
  • CSCS maintains documentation and deployments for this service
  • CSCS updates and maintains this service to be compatible with major platforms
Reduced support
  • The service is no longer recommended or provided to new customers
  • Support staff may have lost familiarity with using this product
  • There may be compatibility problems with new platforms
  • Other CSCS Services are no longer tested to ensure compatibility
  • CSCS will not deploy this product unless in exceptional circumstances
  • CSCS will assist you in moving to the recommended replacement service
Unsupported
  • Compatibility problems expected
  • Represents a security risk
  • CSCS will not support or deploy this service
  • CSCS will assist you in moving to a fully supported platform

 




 

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