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Introduction - What is Early Adoption
The amount of support available for a service varies over it's lifetime. CSCS categories a service lifecycle into 5 stages:
Early support | - The service has been tested for use with core CSCS Services (authentication, storage, patching)
- Issues may be present in certain use-case scenarios
- Some support staff are familiar and have been trained on this service
- Documentation is still being updated / refined
- As a result, technical knowledge may be needed when using this service
- The service may be requested by technical users that accept slower response times and can cope with potential problems encountered
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Full support | - The service is current
- The majority of support staff are very familiar
- Other CSCS Services are tested for compatibility with this service
- CSCS maintains documentation and deployments for this service
- CSCS updates and maintains this service to be compatible with major platforms
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Reduced support | - The service is no longer recommended or provided to new customers
- Support staff may have lost familiarity with using this product
- There may be compatibility problems with new platforms
- Other CSCS Services are no longer tested to ensure compatibility
- CSCS will not deploy this product unless in exceptional circumstances
- CSCS will assist you in moving to the recommended replacement service
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Unsupported | - Compatibility problems expected
- Represents a security risk
- CSCS will not support or deploy this service
- CSCS will assist you in moving to a fully supported platform
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