Introduction
As of June 2021, SLCU email services are no longer provided by CSCS. Instead, SLCU users now have a new mailbox provided by UIS that leverages a cloud technology from Microsoft called Exchange Online.
Old versions of Outlook (i.e. 2010, 2011, 2013) do not work with Exchange Online and must be upgraded to either Outlook 2016, Outlook 2019, or (for personal devices) Office 365.
CSCS have created a software portal that SLCU users can access via a web browser to download and install Outlook 2019 on a CSCS-supported computer. This guide shows you how to use it.
In addition to Outlook 2019, the download includes the standard Microsoft Office 2019 suite of apps (Word, Excel, etc), and will upgrade all of them on your computer. This process should take up to 15 minutes to complete on a standard internet connection.
Mac Users
These instructions are aimed primarily at Windows users. For Mac, the instructions do not differ greatly. However, any Mac users who require further assistance are invited to contact CSCS Service Desk for help with upgrading.
Personal Devices
Users of personal, unsupported computers who require an updated version of Outlook should not use our software portal, and should instead visit the UIS website to install Office 365.
Requirements
- A CSCS-supported computer (with a name like "SLPC123");
- An SLCU user account (this is the account you are using to log into supported computers at SLCU, and is provided by CSCS);
- A UIS Raven account
- A robust internet connection (to facilitate the download).
Instructions: Installing Office 2019
You can perform this process at any time, even if you are still waiting for your mailbox to be migrated by CSCS & UIS
Instructions: Adding your new Exchange Online Account to Outlook 2019
Existing SLCU Users
Please wait until you have been informed that your SLCU mailbox has been migrated by CSCS & UIS, before attempting this process, otherwise it may fail