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From May 2024, The Clinical Computing Service (CSCS) is making changes to the “Computer Support” service. We will no longer be offering “medschl” devices, instead the service will utilise the new University Managed Desktop (UMD) solution as a way for all laptop and desktop computers to securely reconnect to the University network, systems, files, and applications.

So what is the University Managed Desktop (UMD)?

  • The University Managed Desktop (UMD) is provided by UIS & provides a secure and managed platform for devices to connect to University services, keeping them more secure too.

  • Not only can operating system security updates be managed and installed, any applications pre-installed, or installed via the macOS Self Service or Windows Company Portal, will be periodically updated to ensure security is maintained too.

  • Given CSCS customers have now moved to Exchange Online, the UMD service is a great solution as it allows you to login onto any UMD device using your “Raven”/Office365 credentials & it will set up Outlook, MS Teams, OneDrive, MS Office etc.. using seamless-sign-on (SSO) which makes set up and access to Office365 services much easier.

  • UIS provide the platform, support is provided by the local institution, so for CSCS customers that will be CSCS!

So what laptop/desktop set up can I have?

  • UMD is available for both Windows & macOS devices, and at this time we are issuing devices running Windows 11 & macOS 14/Sonoma.

As at , there is currently no UMD solution for Linux, however, this is being worked on by both CSCS & UIS teams

  • In addition, UMD can be set up for either a “Single-User” or “Shared-Use” experience, which are detailed below as seperate services to chose:

    • Single-User - is when 1 person logs onto 1 device.

    • Shared-User solution - when multiple people will log on to 1 device, for example, if a desktop is placed in a lab and various people log on to it when they are the in lab.

    • Scientific Instrument solution - when multiple people will log on to 1 device, for example, if a desktop is used to run instrument attached equipment or bioinformatics.

    • Seminar, Lecture & Meeting Room solution - when multiple people will log on to 1 device, for example, a laptop or desktop used in a meeting room that is used to make video calls or run presentations

    • Training Room solution - when multiple people will log on to 1 device, for example, a desktop used in a training room where various different courses are run

    • Student/Library solution - when multiple people will log on to 1 device, for example, a desktop PC in a library that University students would like to pick up their email on.

    • Other/Display Signage solution - when multiple people will log on to 1 device, for example, a device that can be set up to run in reception to show room availability.

  • A table below summarises the options available

When requesting a device set up, it’s important we understand how you plan to use it, so we can select the most appropriate solution

UMD Name

How many people can use it?

Who can use it?

Laptops &/or Desktops (including All-in-Ones)

Operating System?

Can you use shared accounts?

Applications Pre-Installed?

Are more applications available for install via Company Portal or Self-Serve?

Can updates be re-scheduled?

Available for use?
As at

Single-User

One person

Anyone with a University CRSID & Raven/Office365 account

Laptops

&

Desktops

Windows

&

macOS

No

On Windows - Yes, a few like Microsoft 365 Apps for Enterprise, eg. Outlook, OneDrive, MS Teams, 7-Zip, Edge, Oracle Java & anti-virus etc..

On macOS - None, other than anti-virus

Yes

No

Yes

Shared-User

Multiple people

Anyone with a University CRSID & Raven/Office365 account

Desktops

Windows

macOS

No - not at this time

On Windows - Yes, quite a few like Microsoft 365 Apps for Enterprise, eg. Outlook, OneDrive, MS Teams, 7-Zip, Edge, Chrome, RStudio, MatLab, SPSS, Zoom, Oracle Java & anti-virus etc..

On macOS - Yes, a few like Microsoft 365 Apps for Enterprise, eg. Outlook, OneDrive, MS Teams, Chrome, Zoom, Firefox & anti-virus etc..

Yes

No

No - requires a wired network connection

Scientific Instrument

Multiple people

Anyone with a University CRSID & Raven/Office365 account

Desktops

Windows

No - not at this time

On Windows - None, other than anti-virus

On macOS - Yes, a few like Microsoft 365 Apps for Enterprise, eg. Outlook, OneDrive, MS Teams, Chrome, Zoom, Firefox & anti-virus etc..

Yes

Yes

No - requires a wired network connection

Seminar, Lecture & Meeting Room

Multiple people

Anyone with a University CRSID & Raven/Office365 account

Desktops

Windows

No - not at this time

On Windows - Yes, a few like Microsoft 365 Apps for Enterprise, eg. Outlook, OneDrive, MS Teams, 7-Zip, Edge, Oracle Java & anti-virus etc..

On macOS - Yes, a few like Microsoft 365 Apps for Enterprise, eg. Outlook, OneDrive, MS Teams, Chrome, Zoom, Firefox & anti-virus etc..

Yes

No

No - requires a wired network connection

Training Room

Multiple people

Anyone with a University CRSID & Raven/Office365 account

Desktops

Windows

No - not at this time

On Windows - Yes, quite a few like Microsoft 365 Apps for Enterprise, eg. Outlook, OneDrive, MS Teams, 7-Zip, Edge, Chrome, RStudio, MatLab, SPSS, Zoom, Oracle Java & anti-virus etc..

On macOS - Yes, a few like Microsoft 365 Apps for Enterprise, eg. Outlook, OneDrive, MS Teams, Chrome, Zoom, Firefox & anti-virus etc..

Yes

No

No - requires a wired network connection

Student/Library

Multiple people

Anyone with a University CRSID & Raven/Office365 account

Desktops

Windows

No - not at this time

On Windows - Yes, a few like Microsoft 365 Apps for Enterprise, eg. Outlook, OneDrive, MS Teams, 7-Zip, Edge, Oracle Java & anti-virus etc..

On macOS - Yes, a few like Microsoft 365 Apps for Enterprise, eg. Outlook, OneDrive, MS Teams, Chrome, Zoom, Firefox & anti-virus etc..

Yes

No

No - requires a wired network connection

Other including Display Signage

Multiple people

Anyone with a University CRSID & Raven/Office365 account

Desktops

Windows

No - not at this time

On Windows - None, other than anti-virus

On macOS - Yes, a few like Microsoft 365 Apps for Enterprise, eg. Outlook, OneDrive, MS Teams, Chrome, Zoom, Firefox & anti-virus etc..

Yes

No

No - requires a wired network connection

Whilst some of the solutions above are available, desktops require a working wired network connection which is not currently available for all

What about applications?

  • Certain UMD solutions will come with some applications pre-installed, others won’t have any installed at all, see the table above for details.

  • You can also install applications from the Company Portal on Windows, or Self-Serve on macOS yourself and there are currently 100’s of applications available, many of them free but some where licenses are still required.

  • At this time, for single-user set up, the following applications pre-installed on the device https://help.uis.cam.ac.uk/service/desktop-services/umd/university-managed-desktop/software-university-managed-desktop (the software listed under “Shared Use”)

  • If you find the application you want is missing, you can contact the CSCS Service Desk by logging a ticket who can then put in a request or help you install it if it’s urgent.

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