Setting up a Shared Mailbox in Outlook (Mobile) - Exchange Online

This guide is applicable for both Android and iPhone if using Outlook app, we recommend using Outlook downloaded from the Play or Apple store instead of any inbuilt email app such as Apple Mail

Open up Outlook and make sure your @cam account is selected (if you haven’t added your personal mailbox yet see our guide here )

Tap the Add Account button in the left navigation pane, then tap Add a Shared Mailbox

Add in the email of the Shared Mailbox and press continue

After the account setup process completes, the shared mailbox will display in your account list

To remove a shared mailbox, go to Settings > Accounts. Then tap on the shared mailbox and select Delete Account


Follow the below steps to list shared mailbox contacts on the phone.

  1. Open Outlook application on the mobile

  2. Click on Apps at the bottom of the application and select Contacts.

  3. Click on the Filter icon (three small horizontal lines) on the top right of the screen.

  4. Click Done after making sure the box next to the shared mailbox name is checked.

Now all the contacts should appear in the Outlook mobile app.