Shared Mailboxes
What is a Shared Mailbox?
A shared mailbox is a mailbox that multiple people can use to read and send email messages & can also be used to provide a common calendar.
How to set up a Shared Mailbox in Outlook client
You can access your Shared Mailbox via Outlook web App, but if you would like to access them via your Outlook client; see the guides below on how to set it up:
Windows device - Confluence
Apple Mac device - Setting up a Shared Mailbox in New Outlook (Mac) - Exchange Online - CSCS Guides - Confluence
Mobile device - Setting up a Shared Mailbox in Outlook (Mobile) - Exchange Online - CSCS Guides - Confluence
Access via Outlook Web App on a browser
Log into https://outlook.office.com/ using your @cam email and UIS Account/Raven password
Click on your initials at the top right and select Open another mailbox
Put in the name or email address of the shared mailbox and click Open
Troubleshooting
If you have never accessed the shared mailbox before it usually means you don’t have permissions in place, to gain these you would need to ask a colleague who has access already to contact the CSCS Service Desk to request you be added.
Issue: Sent Items are not saved in the correct folder?
If Sent emails from shared mailboxes are going into your own sent items folder instead of the shared mailbox’s folder, this is because the Shared mailbox is set up incorrectly.
To check if it has been set up correctly, go to File > Account Settings > Account Settings >
Go to Change > More Settings > Advanced tab
If you see your shared mailbox under the Advanced tab, it is set up incorrectly & should be removed, so click on the Remove button, then at the bottom press Apply then Ok.
Restart Outlook
Re-add the mailbox using the recommended method for adding Shared Mailboxes as outlined below, or alternatively you can use the UIS Shared mailboxes guides if you prefer
Windows device - Confluence
Mac device - Setting up a Shared Mailbox in New Outlook (Mac) - Exchange Online - CSCS Guides - Confluence
Error: Something went wrong - The maximum number of Microsoft Exchange accounts has been added
There is a limit of 10 accounts that can be added to Outlook by default. Contact the CSCS Service Desk to have that number increased.