Introduction

A project has been initiated to migrate all Medschl mailboxes from the CSCS hosted email services to Microsoft’s cloud-hosted email platform called Exchange Online which is provided by UIS. The migration is scheduled for completion in 2023 when Microsoft will no longer offer support for the current mail services provided by CSCS.

The University has been running its own email system for numerous years which was previously called Hermes but this was retired at the end of 2021 and replaced by Exchange Online, the new University standard which all departments are required to adopt. The University is paying for Microsoft licences for all staff and students so it no longer makes economic sense to pay for a duplicate system and licensing at the Clinical School.

Frequently Asked Questions and Answers

You may note that there may not be answers for all of the items below. We are still working on some aspects of the migration and will update the FAQ as decisions are made and the information is available.

If you need to log an incident with the CSCS Service Desk with questions about the migration please go to our Self Service Portal and log a ticket using this link: https://itsupport.medschl.cam.ac.uk/HEAT/?Scope=SelfService&CommandId=NewServiceRequestByOfferingId&Tab=ServiceCatalog&Template=5CDE0D700E764551A7D858CC98543FE3

Remove any emails or additional mailboxes that are no longer needed
Clear your out your Deleted Items folder (see https://support.microsoft.com/en-us/office/empty-the-deleted-items-folder-in-outlook-9196f9a0-7c10-4802-9afa-269a7dcfd11f for a few methods you can use to do this)
Check your version of MS Office.
- You need to use Outlook 2019, 2021 or Microsoft / Office 365. If your computer is supported by CSCS and is not on the latest version, we will be in touch with details on how to upgrade it.
  We have a guide on how to check the version & how you can manually update it if you want to do it yourself:
  https://cscs-itsupport.atlassian.net/l/cp/HNLocn1A
  https://cscs-itsupport.atlassian.net/l/cp/1M20Nq55
  If your computer is not new enough to be compatible with these versions of Outlook, you will need to use webmail until you have a new computer capable of running the minimum version.
  For other email clients, see https://help.uis.cam.ac.uk/service/collaboration/365/exchange-online/how-access-your-mailbox/set-thunderbird-exchange-online
  For unsupported devices, please see the UIS instructions on installing Microsoft / Office365 here:
Decide if you want to keep your Autocomplete addresses (see )
If you have archive (PST) files, find them and document where they are so you can easily add them back into Outlook. This will need to be done after your mailbox has been migrated. for more information.

Migrations started in Q1 2023 with an estimated completion by autumn 2023. Each person will be notified at least 3 days before their mailbox is scheduled to be migrated. Large departments schedule can be found here:

Migrated means that your mailbox has been moved to Exchange Online. When this happens you will be sent an email like the one below. From that point on you will go to https://outlook.office.com to send and recieve email. All of your old messages and calendar items may not have been moved at this point so if you are missing any old messages, go back to https://webmail.medschl.cam.ac.uk to find them. You should not try to send anything from medschl however.

Some people with especially large mailboxes will have older email copied from medschl into Exchange Online before they are actually migrated. Do not delete or organise these messages. Your medschl email address will NOT be moved until you are advised that it has been so any email sent before that from Exchange Online will be from your @cam email address.

During the migration:

After the migration: You will continue to contact the Clinical School Computing Service for support. UIS does not provide end user support.

CSCS Guides

Medschl Migration to UIS Exchange Online FAQ

Introduction

Frequently Asked Questions and Answers