Introduction
In August/September 2018 the four Sharp Multifunction Devices (MFD), or printer/scanner/copiers will be updated from using traditional individual print queues to a single, unified Hold and Release queue.
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| title | What ID cards are supported? |
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| The only supported cards are the University card and your NHS card. |
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| title | My University ID card has expired, what should I do? |
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| Contact reception with the code on the back of your card (letters and numbers on bottom left corner), and your end-of-contract/leaving date. You may need a new photo if it is more than 5 years old. |
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| title | I came in today without an ID card, how do I print? |
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| You can type a username and password on the MFD touch screen. So you can log in to the MFDs with the same username and password you use to log in to MINTS computers. This is not as convenient or fast as presenting a card. You can also self-register other ID cards that you might have with you, for instance a store loyalty card. Bear in mind that along with your University ID card the system will only store one other card. Usually the second card wil be your NHS card, if you self register a different card this will replace your NHS card. THe next time you try and use your NHS card you will need to type your username and password to re-register it. Please note that we cannot offer support for any card other than University or NHS card. If it does not work or you lose the card you will need to erase it from the MFD yourself. |
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| title | I can see lots of print jobs ahead of mine in the print queue |
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| Other users pending print jobs will not block yours. When you authenticate at the printer, only your print jobs will be available to you |
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| title | The print job is listed as paused and is cancelled if I try to resume |
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| This is more likely to happen when using either a Mac or an unsupported Windows computer. It is likely that your MINTS credentials are not being passed correctly with the print job. Check to see if your credentials are stored, or if you have updated your password update the stored credentials. To do this, on a Mac look in keychain for a network password items called IMS_HoldRelease. In Windows open Credential Manager and look for generic Windows credentials, you should have saved credentials for a server called me-print or me-print.medschl.cam.ac.uk. You might need to update or create these credentials. If using a Mac you might also find that you have not selected the correct authentication option in lpadmin, delete the printer and consult the installation instructions to reinstall. |
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| title | The toner is low or the printer is displaying an error message |
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| The printers are supported by Sharp, consumables (except paper) can be re-ordered and printer hardware errors resolved by calling the phone number displayed on each machine and quoting the six digit machine reference number. PaperCut related errors, e.g. problems relating to logging in etc. can be resolved by contacting CSCS. |
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| title | I cannot send a scan to email |
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| There is a 20MB limit on attachments, this equates to 400 pages scanned at 200dpi in black and white. Greyscale and colour will create larger files, but if you are scanning large volumes of text then it might be appropriate to review the terms of the Copyright Notice Agreement are displayed beside the copier |
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