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 All of the above can happen as a result of your browser not taking you to the correct web address.Typing the (easy to remember) address https://sdhs.medschl.cam.ac.uk into your browser should forward you on to the (real) address https://securemints.medschl.cam.ac.uk./vpn/index.html for you to sign into. The 2 factor authentication system will only accept submissions from this address. If you are having problems while logging on , check that the address in your browser is https://securemints.medschl.cam.ac.uk./vpn/index.html If you have a bookmark, make sure it points to this address. Note: This has now been fixed - if a user receives a certificate warning we should be made aware and fix it - we should not be telling users that it is appropriate to bypass certificate warnings. |
FAQ:
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Citrix support for Windows XP stopped on the 8th April 2014. In our limited testing we found the following configuration to work:
Although we have tested the above configuration, we are unable to provide any support. |
FAQ: I lost my connection. How long will I stay logged on for?
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| No. We have a planned monthly update session where we will check for and apply updates to the operating system and applications that are available. Updates will be deployed on the first Tuesday of each month. |
FAQ: When using Citrix Receiver on Mac OSX 10.9 (Mavericks), my connection is being lost intermittently.
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| In OSX 10.9 (Mavericks) a new feature called App Nap was introduced, which enables the computer to save energy when the application is minimised. This pausing of the application causes the Citrix Receiver to disconnect from the server. To disable App Nap for the Citrix Receiver:
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FAQ: I'm getting a certificate error when trying to launch a desktop or app.
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