We generally recommend that you have the latest version of Citrix Receiver installed for the device that you are using. This will enable the latest features and provide you with the best user experience. You can download the latest version of Citrix Receiver from here: http://www.citrix.com/go/receiver.html
If you have any issues accessing the service or with an application or desktop that you are using, there is some information that you can send us which will enable us to look into your problem.
- The operating system of the computer that you are using
- The version of Citrix Receiver that you have installed.
Finding the Citrix Receiver version on Microsoft Windows
To find this, right click the receiver icon in your system tray and select About or Advanced Preferences (this depends on the version that is currently installed)
or
Finding the Citrix Receiver version on Apple Mac OSX
The icon for Citrix Receiver should be on the command bar in the top right hand corner near the clock.
Right click the icon and then select About
Finding the Citrix Receiver version on Ubuntu
Open the Ubuntu Software Centre. Select the down arrow to the right of Installed at the top and select the Unknown category. Select the Citrix Receiver for Linux. The version number is listed at the bottom of the page.
- The time that you are trying to access the system.
- A screenshot of any errors that you see
- What applications or desktops you were trying to access
With this information, we can look into our log files and try to see what is going on. It should allow us to help get you back working as quickly as we can.
Please send all of this information to the service desk by email or have it available when you ring us for support.