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  • Your Passcode is a your PIN + the Token code for hardware tokens, for Software Tokens use the Token code only as your passcode 
  • Your PIN was set during initial setup
  • The Token code is displayed on the token.

If you have forgotten your PIN then you may reset it by answering your predefined security questions at https://imc.signify.netnccgroup.com/helpdesk/

FAQ: At logon I am shown a certificate error / prompted to logon again / told my logon has expired.

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