CSCS Services and How to Access Them
CSCS Services are available to the Clinical School and the Sainsbury Laboratory. The services are all opt-in and need to be applied for on an individual basis. Below is a list of the services and a link to the application page.
Service | Description | Cost (different charges may apply to institutions outside of the School of Clinical Medicine) | Link to Application Form / Accessing the Service |
---|---|---|---|
Audio Visual | CSCS Supports seminar and teaching rooms in the Clinical School Building and the CAB Lecture Theatre only. We aim to respond to AV incidents within 5 minutes. | Funded by the SCM | AV Support Line: 01223 336 796 |
Network Connection | The Network Connection service is available for computers, wireless access points, printers or VoIP telephones and provides a connection to the CSCS network and the internet. With this service you can expect the following:
Please note that this is a wired network connection only and does not include wifi. | £3.91/month | https://cscs.medschl.cam.ac.uk/devices/computers-laptops/network-connection-service/ |
User Account | A CSCS User account subscription provides the following services: • an @medschl or @slcu primary alias on your University Exchange Online mailbox • 50GB of network storage space. This provides safe and secure data storage for our users and will be available internally or externally via SFTP • The ability to login to CSCS supported workstations. Please be aware that we register all visitors and staff at the Central Computing Service which provides a CRSID. This then allows access to Raven and is used as the standard username for logging onto CSCS supported computers. | £5.37/month | https://cscs.medschl.cam.ac.uk/user-services/cscs-user-account/ |
Purchase a Computer, laptop or monitor | We provide a hardware purchasing service which includes configuration, installation, delivery to your desk and the fee to join our Computer Support Service. Ordering the standard models on this page will ensure you get the best pricing on your order. | 15% CSCS fee added to purchase price which covers purchasing, setup and delivery of your hardware. | https://cscs.medschl.cam.ac.uk/purchasing/order-a-computer/ |
Add a Computer to the Computer Support service | This service allows you to add hardware not purchased by CSCS to the Computer Support Service. Hardware needs to meet our minimum specifications to be eligible: https://cscs-itsupport.atlassian.net/wiki/x/OwAJC | £100 (one off) | https://cscs.medschl.cam.ac.uk/devices/computers-laptops/addcomputer/ |
Computer Support | Users that have their PC, Mac or Laptop supported by us will receive the following services:
Please note we do not perform visits to computers not on the CSCS network. In pre-approved situations, offsite devices can sign up for support but in the event of an incident that cannot be remotely resolved the owner will need to bring the device to the CSCS office for repair. | £10.83/month Supported computers are usually required to subscribe to the Network Connection Service above (£3.91/month) | https://cscs.medschl.cam.ac.uk/devices/computers-laptops/addcomputer/ |
Remove computer from support | Removing a computer from support isn’t simply a matter of removing it from your bill. It can have several implications. An unsupported computer:
| n/c | https://cscs.medschl.cam.ac.uk/devices/computers-laptops/removing-computer-cscs-support/ |
Printer Support | With this service you will be provided with a print queue which makes it easier for many users to connect to a single printer. You will also receive general support including troubleshooting printing issues and investigating hardware damage. • A print queue on the server to share one printer to multiple users • Support fixing printing issues • Help sourcing parts and replacements for hardware • A loan mono printer if required • Reports on printer usage | £50 (one off) £7.49/month for Printer support. A supported printer also needs a Network connection for £3.91/month | https://cscs.medschl.cam.ac.uk/devices/printers/printer-support-service/ |
VPN | The VPN Service allows you to connect your computer to the University Network while off-site, allowing you to access on-site computers, storage and other systems. | n/c provided the user has a CSCS Account and is assigned a computer with our billable Network Connection service | https://cscs.medschl.cam.ac.uk/user-services/remote-access/vpn-service/ |
Group Drive | Space is provisioned for use by more than one CSCS user account. The space is provisioned to allow data sharing by CSCS users and/or groups. Security is managed by domain permissions. Initial storage size is set at 100GB. Additional storage can be provisioned on request. N.B. Only CSCS Accounts are able to access a Group Drive and therefore a CSCS User Account, at the full monthly charge, is needed for anyone requiring access. | £ 0/month for first 100GB for a department Up to 500GB £8/month 500GB - 1TB £12.36 per month Additional TB available for £12.36/TB/Month | https://cscs.medschl.cam.ac.uk/user-services/group-drive/ |
Expand Group Drive | An increase in Group Drive space in 100GB Increments. Note, that group drives with over 700 GB are better to change to the Large Data store which provides 1TB of space for roughly the same price. | £12.36/month per TB increment | https://cscs.medschl.cam.ac.uk/storage-services/group-drive-quota-upgrade/ |
Mailbox Only / Shared Mailbox "New Role-based Mailbox" | This is an Exchange Online mailbox which allows multiple users' access to send and receive mail from a single address. | £7.14/month | https://cscs.medschl.cam.ac.uk/user-services/mailbox-only/ |
Additional Home Drive Space | CSCS Accounts have home drives (U:/) that start out at 50 GB and can be increased in 50 GB increments if more space is required. | £8/month per increment of 50 GB | https://cscs.medschl.cam.ac.uk/storage-services/personal-drive-quota-upgrade/ |
Large Data Store | This service provides a research group with an individual data store sized in increments of 1TB. This can be made available as a simple file share, or as a mount to a server (either ISCSI or an NFS or CIFS export/share). | £12.36/month per TB of data | https://cscs.medschl.cam.ac.uk/server-services/high-capacity-storage-service/ |
Rack Rental | Charge per U of CSCS rack space in a dedicated secure Server Room. Devices in the racks may also need the Network Connection Service. | £20/U per month £375/half rack per month £650/whole rack per month | https://cscs.medschl.cam.ac.uk/server-services/incremental-rack-rental-service/ |
Managed Server | A server which is supported by CSCS including Operating System and hardware (where appropriate) but not applications. This could be a virtual or physical server. Note: physical servers will also need the Network Connection Service. | £83.70/month Additional RAM £25/month Additional CPU £25/month | https://cscs.medschl.cam.ac.uk/server-services/managed-server-service/ |
Server Storage | To add additional storage to a managed, virtual server | £8/month for each 50 GB | https://itsupport.medschl.cam.ac.uk/HEAT/?Scope=SelfService&CommandId=NewServiceRequestByOfferingId&Tab=ServiceCatalog&Template=D7B27670744449A0A77FDF29381C6948 |
Phone Connection | VoIP telephones require a network connection to function. This charge pays for the maintenance of the switching and infrastructure that delivers a phone signal to the desk, but not the actual phone extension number, which is provided by the University Telecoms office. | £2.78/month | https://cscs.medschl.cam.ac.uk/devices/computers-laptops/addcomputer/ |
SDHS Study Charges | The Secure Data Hosting Service (SDHS) provides a Safe Haven for members of the School to store sensitive data, including Personally Identifiable Data. It is managed by the Clinical School Computing Service (CSCS), in collaboration with the Information Governance Office, on behalf of the School. Non-CSCS customers are welcome to use the service. The SDHS is run on a cost-recovery basis, and so certain aspects are chargeable. Who should use the SDHS? Research studies sponsored by the Clinical School, using Personally Identifiable Data must store that PID in a Safe Haven approved by the Information Governance Office. Typically the PID will be a spreadsheet or database holding the link keys, and research data itself is anonymized and stored on standard network drives. See the FAQ for more details Note: there is no SLA for the setup and maintenance of SDHS studies. These activities are done on a 'best endeavours' basis and can be subject to delays at busy times of the year. | Initial SDHS group drive up to 5 GB - n/c 1 TB total space £12.36/month Additional 1 TB increment £12.36/month SDHS Access (Token) £10/month/user SDHS Citrix £4/month/user Non-SCM SDHS Access £21.45/month/user Non-SCM SDHS Citrix £4/month/user SDHS collaborator - for up to 4/study n/c. Charged at our hourly rate if there are more than 4. | https://cscs.medschl.cam.ac.uk/server-services/secure-data-hosting-service/sdhs-online-application-form/ |
SDHS Amendment | If you need to add or remove users or make other changes to an existing SDHS study, use the forms located on our Self Service Portal. When requesting for a new user to have access to a study please also state any access that needs to be granted to the Transfer Server. Note: there is no SLA for the setup and maintenance of SDHS studies. These activities are done on a 'best endeavours' basis and can be subject to delays at busy times of the year. | n/c | https://cscs.medschl.cam.ac.uk/server-services/secure-data-hosting-service/sdhs-amendment-request-form/ |