Guide to your CSCS bill

Owned by Alasdair Jack (Unlicensed)
Aug 28, 2018

In early August CSCS moved to a new IT Service Management System called Ivanti Service Manager (ISM). This system will allow us to deliver better information, more consistency, and will help CSCS begin to reduce our operational costs.

 

The system will also be used for customer billing to allow us to send out invoices on a monthly basis for subscribed CSCS services. Each CSCS ISM bill will include the following information:

 

- A complete breakdown of all your subscription charges for {currentMonth}.

- New subscriptions to CSCS services in the last month (that have been added to your bill).

- Old subscriptions to CSCS services that have been retired in the last month (that have been removed from your bill).

 

Description of fields in the CSV files:

- User, LoginID and CRSID: if a user is associated with an item their information will appear in these columns.

- Asset type: computer, printer, group drive, server, network device, etc.

- Asset details: this is the name of the device.

- Service Title: the name of the service that is subscribed to.

- Monthly Fee: the fee for the service.

- Dept. Charge Info: if your Department needs to allocate costs out to groups or grant codes you can use the Self Service portal to input the information and then the data will appear in this column.  If you want to set up charging information you need an account to access our Self Service portal.  Please contact the CSCS Service Desk to arrange access. You can also see our CSCS Guide at https://confluence.medschl.cam.ac.uk/x/QwISAQ for further information.

- Last Seen: This column will show the last date that a computer, printer or network device was seen on the network. Note that the date is updated at 11pm the night before the bills are created. Dates that are blank or show 1-January-1801 may indicate that a user account has never been logged in to, or that a computer has never connected to the network.

- Last Used By: For your information, we are often (but not always) able to capture the name of the last person to log on to a computer. Where we have this information, we will enter it here.

 

A CUFS invoice based on this summary PDF bill will be emailed to you in due course.

There is a unique CSCS Billing Reference Number on your summary PDF bill, which will also appear on the relevant lines of your CUFS invoice.

This can be used to match the CSCS bill to your CUFS invoice.