UIS Multi Factor Authentication

Owned by Jennifer Allan
Last updated: Jul 15, 2024 by Dave Clarke

Introduction

In order to better secure University staff 'UIS Accounts' (formerly called Raven), UIS has enabled Multi Factor Authentication (MFA) to all UIS accounts. This means that when you go to use certain Microsoft applications you will need to confirm your log in using another device. Typically this is done by using the Microsoft Authenticator app on a mobile phone (note that there are other options if this doesn't work for you).

As a Medschl or SLCU user you would be required to use MFA for both Teams and Exchange Online in the following instances:

  • Initial log in to Teams and Exchange Online once you've set up MFA

  • For each application after you change your password

  • If you log in to a new device to use Teams or Exchange Online

  • Add your Exchange Online email account to a new device

  • Accessing a new SharePoint resource for the first time

Information

Below are links to the UIS information created to date to help you with this process.  Please see the Support section below if you need help.

Choosing your authentication method

There are several methods you can use to authenticate. And you should set up more than one so you've always got a backup.

Possibilities are:

Method

Notes

Method

Notes

Microsoft Authenticator mobile app

Recommended method. Works on Android and Apple Smartphones

Codes sent via text to a mobile phone

 

Code sent via landline (eg home or office phone)

You can set up any phone to receive a code.  If you are working remotely, you can still access your office phones using Jabber. Here is a guide on setting up and using Jabber https://www.phone.cam.ac.uk/your-phone/UsingJabber

Code from hardware token

Not recommended as UIS have not yet determined how to provide the tokens

Twilio Authy

There is currently no UIS documentation about how this could be set up

Setting up your authentication methods

Please see this page for help on setting up your authentication methods: https://help.uis.cam.ac.uk/service/accounts-passwords/multi-factor-authentication/mfa-set-up

Setting up your email apps

This page shows how to set up your email apps: https://help.uis.cam.ac.uk/service/accounts-passwords/set-multi-factor-authentication-your-university-microsoft-account/set

Managing your authentication methods

https://help.uis.cam.ac.uk/service/accounts-passwords/multi-factor-authentication/managing-mfa