What is BitLocker?

• Laptops & desktop PCs on the CSCS Services now by default are secured with BitLocker disk encryption.

• This means that any files, or data on the main hard disk of the device will be encrypted which adds a layer of security to the device, should it be lost or stolen

• Sometimes Windows or software updates will affect the drive & the BitLocker encrypted disk becomes locked. If it does, you will see a message saying it has been locked and you need to contact the CSCS Service Desk for the recovery key. If the device has been assigned to you however, you can access the Recovery Key yourself

How to Find Your BitLocker Key

• If your laptop or desktop PC has been specifically assigned to you you can retrieve the BitLocker Recovery key without contacting the CSCS ServiceDesk. To do this you can:

  • On any internet-connected device, go to this site https://myaccount.microsoft.com/

  • Log in with your work email address when prompted.

  • Click on "Devices" on the left-panel, or "Manage Devices" in the main window.

  • Click on the PC name to expand the options, and then click "View BitLocker Keys"

    Open

    

  • A panel will pop out on the right-side of the window - if multiple keys are listed, compare the "Key ID" to that shown on the PC to find the correct one

  • Click "Show Recovery Key" to show the recovery key on-screen.